Refund policy

At Century Textiles PK, we want you to love what you wear. If you are not entirely satisfied with your purchase, we’re here to help.

1. Exchange Policy

We offer a hassle-free exchange policy within 30 days of delivery.

  • Eligibility: Items must be unworn, unwashed, and in their original packaging with all tags attached.

  • Defective Items: If you receive a damaged or wrong product, we will replace it. Please notify us within  48 hours of delivery.

  • Size/Preference Exchange: If you wish to exchange an item for a different size or colour, the customer is responsible for the return shipping costs to our warehouse.

2. Non-Exchangeable Items

For hygiene and health reasons, the following items cannot be returned or exchanged:

  • Sale/Clearance items (unless they have a manufacturing defect).

  • Unstitched fabric once it has been shrunk or stitched.

  • Items without original tags or those that show signs of wear/perfume scents.

3. Refund Policy

We generally follow a "No Refund" policy unless the item is faulty and a replacement is unavailable.

  • Store Credit: In most cases, we provide a coupon code (Store Credit) equivalent to the item's value, which you can use for future purchases.

  • Refund Exceptions: If a refund is approved (e.g., out-of-stock paid orders), it will be processed via Bank Transfer, Nayapay, Sadapay or JazzCash within 7–10 working days after we receive the returned item.

  • Shipping Fees: Original shipping charges are non-refundable.

4. How to Return/Exchange

  1. Request: Contact us via WhatsApp at+923091148599 or Email fairozfarooq12@gmail.com with your Order ID and photos of the product.

  2. Shipment: Once approved, send the item back to our warehouse address:

    Plot No 247,Block E, Millat Town, Faisalabad

  3. Inspection: Once we receive the item, our team will inspect it. If it meets our criteria, we will process your exchange or store credit within 3–5 working days.